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Shipping & Exchanges

 

Pricing
All prices are subject to change without notice. 

No Minimum Order for Jewelry. 
Minimum Order for a Gift Certificate is $25.

 

Sales Tax
All Florida orders are subject to a 7% sales tax.

 

Form of Payment
Credit Cards accepted: Master Card, Visa, American Express & Discover

 

Shipping & Handling
Orders are shipped Monday-Friday, excluding US Holidays.
Purchases are generally shipped out within 2-5 Business Days and delivery of your in-stock items can take up to 5 to 7 business days to arrive.
Shipping and handling are non-refundable. 
Signature Confirmation of delivery is required by Rock Candy Miami, Inc. for all orders. 
We recommend that you ship your item to yourself at work or to a residence you know someone will be there to sign for it. This will reduce the length of time it takes to receive your fabulous, one-of-a-kind Rock Candy! 
We do not ship to Post Office Boxes.

 

Exchange Policy
RockCandy LeatherWorks, Inc. only honors exchanges for Merchandise or Gift Certificate. 
There is a 14-day policy - Products must be approved for exchange prior to shipping them back and must be exchanged in NEW CONDITION AND UNUSED.
An item exchanged for a Gift Certificate will be the value of the item plus tax, excluding shipping/handling charges.
No Cash refunds. No Debit/Credit refunds.
You will be responsible for all shipping return fees.

 

Our Promise
RockCandy LeatherWorks, Inc. stands behind all of the jewelry that we sell. Should anything happen that is the fault of the design or construction, we will gladly make that repair at no charge to you.

 

Should a mishap occur that is the fault of the purchaser, please send it back to us...we will be happy to restore your piece for a very nominal price plus shipping. Typically, repairs can range from $5.00 to $30.00 and once your broken piece is received, we will call you with an estimate before any work is started. 
Customer satisfaction is important to us and we want to keep you smiling and proud to wear your one-of-a-kind creation.

 

Every jewelry piece is exclusively designed by SHANNON MARIE. Due to high demand, there are certain pieces in which production assistance is required. The jewelry offered at rockcandymiami.com is all hand-made by women, living and working in the United States of America.

 

By placing an order, the customer understands & agrees to our Terms and Conditions.




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